First, the confession:
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I totally went back to bed this morning after I posted about my incredible fatigue. I even coerced my bugz into watching Princess & the Frog on the laptop so I could laze, well, lazily around for the morning. I am sporting a massive fatigue-induced hangover that I think I could liken to DOMS when working out … you feel like you might die, but experience says that you will feel amazing tomorrow if you just survive today.
5am DOMS. I like that I feel like a trooper.
I did feel guilty going back to bed, but I know that I need to sleep with the busy 3 days ahead of me. I can’t crash and burn this weekend, so I chose a little preventative maintenance. I feel better-ish. Better knowing that a little bit of laziness today will not knock me off course, and that a bit of struggle always makes victory that much sweeter
Now for the vent:
Dear Telus: Please hire local, relatively intelligent Canadian labour for your call centres. Thanks.
I spent 30 minutes on the line with Telus customer service trying to figure out why I don’t have a dial tone. The whooooole time, the lady on the other end is trying to fix the number of rings before my voicemail picks up. She asks me to dial *94 from my handset and punch in my PIN.
Um, I can’t do that because I HAVE NO DIAL TONE.
No. Dial tone.
Which is why I called you from my cell phone in the first place…
After 29 minutes, she finally realized this and booked a service call for me (which I’d asked for at about minute 10…). She told me that my service date was booked for April 22 between 8am and 5pm.
That’s today, right?
Yes, ma’am, April 22.
So sometime today, they will be out to fix it?
Your service date will be April 22 between 8am and 5pm.
I know – but it’s already 11am, so I just want to make sure we’re talking about the same date.
Yes, ma’am, you will get a courtesy call between 8am and 5pm on April 22, 15 minutes prior to the arrival.
Is anyone else maddeningly frustrated with this exchange between me and her on-screen prompts?? Can someone puh-lease teach the operators to step away from the screen and listen to what’s being said, instead of reading and clicking like drones.
So, my voicemail picks up after 5 rings, just so you know…